1. Introduction

PT. ARYA NATA BAGJA (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, store, disclose, and protect information obtained through our websites, applications, software platforms, products, and services, including but not limited to the NATA Smart platform and any related services operated by PT. ARYA NATA BAGJA.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. About Us

PT. ARYA NATA BAGJA is an Indonesian technology company focused on developing digital solutions, software platforms, automation systems, business management tools, and related technology services.

Our services may include:

• Software-as-a-Service (SaaS) platforms
• Business management systems
• Customer relationship management solutions
• Project management systems
• Technical support services
• Website and application services
• Email communication services
• Other digital products and services

3. Information We Collect

We may collect the following types of information.

3.1 Personal Information

Information that may identify you directly, including:

• Full name
• Email address
• Phone number
• Company name
• Job title
• Billing information
• Mailing address
• User account information

3.2 Account Information

When creating an account, we may collect:

• Username
• Password (encrypted)
• Authentication details
• Login activity records

3.3 Business Information

Information submitted through our services, including:

• Customer inquiries
• Service requests
• Project details
• Support tickets
• Quotations and invoices
• Communication records

3.4 Technical Information

We may automatically collect:

• IP address
• Device information
• Browser type
• Operating system
• Time zone
• Access logs
• Usage statistics
• Error reports

3.5 Cookies and Tracking Technologies

We may use:

• Cookies
• Session identifiers
• Analytics technologies
• Security monitoring tools

to improve user experience and platform performance.

4. How We Use Your Information

We may use collected information for the following purposes:

Service Delivery

• Creating and managing accounts
• Providing requested services
• Processing transactions
• Managing subscriptions

Communication

• Sending account verification emails
• Sending password reset emails
• Sending login notifications
• Sending service updates
• Providing customer support
• Responding to inquiries

Platform Improvement

• Improving service quality
• Analyzing system performance
• Developing new features
• Enhancing user experience

Security

• Preventing fraud
• Detecting unauthorized access
• Monitoring abuse and misuse
• Protecting our systems

Legal Compliance

• Complying with applicable laws
• Responding to legal requests
• Enforcing our agreements

5. Email Communications

PT. ARYA NATA BAGJA may send transactional and operational emails related to the use of our services.

Examples include:

• Account activation emails
• Password reset requests
• Security notifications
• Login verification codes
• Service announcements
• Technical support responses
• Billing notifications
• Invoice notifications
• Project updates

We do not sell, rent, or share email lists with third parties for unsolicited marketing purposes.

All recipients are obtained through legitimate business relationships, user registrations, customer interactions, or authorized communications.

6. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

• User consent
• Contractual necessity
• Legal obligations
• Legitimate business interests

7. Information Sharing

We do not sell personal information.

We may share information with trusted service providers when necessary to operate our services, including:

• Cloud hosting providers
• Email delivery providers
• Security providers
• Payment processors
• Analytics providers
• Customer support tools

These providers may only access information necessary to perform services on our behalf.

8. Third-Party Service Providers

Our services may utilize third-party providers such as:

• Hosting providers
• Email service providers
• Authentication providers
• Payment providers
• Analytics services

These providers maintain their own privacy policies and security practices.

We encourage users to review the privacy policies of any third-party services they interact with.

9. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Fulfill contractual obligations
• Meet legal requirements
• Resolve disputes
• Maintain security records

When information is no longer needed, it will be securely deleted or anonymized.

10. Data Security

We implement reasonable administrative, organizational, and technical safeguards designed to protect personal information.

Security measures may include:

• Secure servers
• Access controls
• Encryption technologies
• Authentication mechanisms
• Security monitoring

However, no electronic transmission or storage system can be guaranteed to be 100% secure.

11. International Data Transfers

Information may be stored or processed in countries other than your country of residence.

By using our services, you consent to such transfers where permitted by applicable laws.

12. User Rights

Depending on applicable laws, users may have the right to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent

Requests may be submitted using the contact information provided below.

13. Children’s Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to remove it.

14. Third-Party Links

Our websites and applications may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of external services before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated revision date.

Continued use of our services following publication of changes constitutes acceptance of those changes.

16. Contact Information

If you have questions regarding this Privacy Policy or our data practices, please contact:

PT. ARYA NATA BAGJA

Email: Dev@aryanata.co.id

Website: https://aryanata.co.id

Indonesia

By accessing or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.